Technical Support Specialist

Aareon ist Europas etablierter Anbieter von SaaS-Lösungen für die Immobilienwirtschaft und Wegbereiter für die digitale Zukunft der Branche.

Mit seinen Softwarelösungen verbindet Aareon Menschen, Prozesse und Immobilien – und bringt so die Branche näher zusammen. Mit dem Aareon Property Management System, basierend auf intelligenten Softwarelösungen, ermöglicht das Unternehmen die effiziente Verwaltung und Instandhaltung von Wohn - und Gewerbeimmobilien - und schafft digitale Erlebnisse für die Beteiligten. Als verlässlicher und innovativer Partner engagiert sich Aareon für Fortschritt, positive Veränderungen und nachhaltige Lebens- und Arbeitsräume für alle.

Wir legen Wert auf eine Arbeitsumgebung, in der Vielfalt und Flexibilität geschätzt werden, partnerschaftliche Zusammenarbeit und gegenseitige Unterstützung im Team selbstverständlich sind und Lernen als Chance wahrgenommen wird.

Werde Teil unseres internationalen Teams! Werde Teil von #OneAareon! Wir freuen uns auf DICH!

Salary Range: £30,000 - £35,000 per year

Work Location: Hybrid - Manchester Office

Hours per week: 35

Contract type: Permanent, full-time

Role

As a Technical Support Executive, you will help to ensure our growing customer base has an incredible experience using Fixflo. As a technical role, you will be responsible for the troubleshooting of client issues, improving support processes and building relationships with all of our customers - from SMBs to Enterprise. We have a complex product and a large customer base so if you are looking for a rewarding and challenging role, you are reading the right job description!

As well as the reactive side to the role, you will also be expected to be proactive in nature. This includes identifying client problems before they are aware of them, being the voice of the customer on internal meetings, and updating customer-facing resources.

You will also:

• Become a product & industry expert and most importantly understand the value and ROI that Fixflo offers our customers
• Act as the first point of call for all inbound phone queries in a B2B technical support environment
• Raise and track bugs, keeping the client in the loop on progress and updating them once fixed
• Help respond to customer and contractor feedback enquiries
• Get involved in the future of Fixflo products, and have the ability to express your opinion on development work taking place
• Become a support owner for some of our integrations, working closely with the Product team on updates/iterations, and ensuring customer-facing knowledge is up to date
• Be hands-on to maintain and optimise both our internal and client-facing knowledge bases.
• Be creative in the support you offer, and share any ideas you have to improve the way in which we offer support and training to our clients Qualifications & experience

This role will be a great fit if:

• You’re a passionate people person, and like engaging with customers
• You’re driven and self motivated - you want to excel at what you do!
• You thrive in a multitasking environment and can organise your time efficiently
• You believe in understanding and empathising with customers
• You are a team player who works and engages with others to achieve results
• You are a creative problem solver and can work with initiative, offering new ideas/solutions to improve things
• You want to work with software and innovative technologies
• You are comfortable supporting clients over the phone, email or online meetings
• You have excellent verbal and written skills
• You are a recent graduate looking for opportunities in a growing business Nice to have (or excited to learn)
• Interest in tech/SaaS/Proptech
• Tech savvy and willing to learn new tools
• If you have had past experience in any kind of customer support/service role - amazing! If not, come and learn from us!